Business Phone FAQs

We make it simple. Our local team handles the setup — from porting your existing phone numbers to configuring your system and training your staff. Most businesses are up and running within a few business days, with no interruption to your service.

Yes. We port your existing local business numbers over to Telarite at no extra cost. Your customers won’t notice any change — except better call quality.

You have options. Use your own compatible IP phones (Yealink, Cisco, Poly (formerly Polycom), and more), rent or buy quality Yealink hardware from us, or use our browser-based softphone and mobile app — which are included with every plan at no extra charge.

No. Telarite has no long-term contracts. You pay a fixed monthly rate per user, and you can adjust or cancel anytime. We believe you should stay because the service is great, not because you’re locked in.

We’re based in Dartmouth, Nova Scotia. When you call or email, you’ll reach a real person from our local team — not a scripted call centre. We’ve been serving Atlantic Canadian businesses since 1997.

Our sales desk is available Monday through Friday, 9am to 5pm Atlantic time. You can also access your admin portal 24/7 to manage settings, review call data, and make changes on your own schedule.

Telarite is hosted on a secure, Canadian-based cloud network with 99.999% uptime. Our infrastructure uses enterprise-grade encryption (TLS and SRTP) to keep your communications reliable and secure.

Every Telarite plan includes unlimited local and Canada/US HD Voice calling¹, a browser-based softphone, the Telarite mobile app, voicemail to email, call waiting and transfer, 24/7 portal access, and a dedicated local support team. No add-on fees for the basics.

Most businesses save up to 75% on their monthly phone bill after switching to Telarite. The exact savings depend on your current setup, but we’re happy to provide a no-obligation quote so you can see the numbers.

Yes. Our pricing scales as your team grows. The more seats you add, the better the rate. Reach out for a custom quote based on your team size.

No. We’re upfront about pricing. Your fixed monthly rate covers all included features. If you add premium features or hardware, we’ll tell you exactly what it costs before you commit.

A softphone is a phone application that runs on your computer or mobile device. Telarite’s browser-based softphone lets you make and receive HD business calls from any laptop or desktop — just log in through Chrome or another browser. No downloads needed.

Yes. When you make calls through the Telarite mobile app, your business caller ID is displayed — so your customers see your business number, not your personal cell.

Absolutely. Our Executive plan includes full call centre features — queue management, agent monitoring, whisper and barge coaching, routing options, real-time analytics, and more. It’s built for teams that handle high call volumes.

Yes. We offer reliable, high-speed business internet connectivity that can be bundled with your phone plan. Ask our team about affordable options for your location.

A Telarite AI Voice Agent is trained using information you provide, such as your website, business hours, services, FAQs, and other company information. This allows the AI to answer common questions, provide consistent information, and deliver a caller experience that reflects your business.

Yes. A Telarite AI Voice Agent can answer questions, route calls, and handle common requests, but it can also transfer callers to the appropriate person, department, or extension whenever needed. The goal is not to replace your team. It is to help callers get the answers they need and reach the right person faster.

Yes. A Telarite AI Voice Agent can replace traditional phone menus and auto attendants. Instead of navigating options and pressing buttons, callers simply explain what they need in their own words. The AI understands the request and helps guide callers to the right person, information, or next step.

No. Telarite AI Voice Agents work alongside your existing Telarite phone system. Your extensions, call routing, and phones remain the same. The AI simply provides an additional layer of intelligent call handling and customer interaction.